Returns & Exchanges
Not satisfied with your product? Or is it broken? That is annoying and we are going to do something about it.
All our promises:
30 days cooling-off period, after receiving your product.
Exchange product? Upon receipt, we ship your new product the same day.
Money back? The amount will be refunded within 3 working days after receipt.
Is your product broken? Then you have 2 years warranty on your product.
Please note that your order can only be returned or exchanged if it meets the return conditions. The costs for the return are for your own. You are responsible for damage or disappearance of the package during the return. We recommend to send the return with track & trace code. After the order is received in good order by us, the full purchase amount will be refunded to your account within a 3 days.
* Returns or exchanges are only possible within 30 days.
* The product must be new and unused.
* The product must be undamaged.
* No attempt has been made to restore a possible defect.
* The product must be in its original packaging.
How can I return?
You can return in 2 ways:
1. Send the return to our shop.
2. Bring the return to our shop.
How does return works?
1. Download our online return form.
2. Fill in the return form and add this with the invoice to the package.
3. Pack the product well and securely with the original packaging. In this way the chance of damage is as small as possible.
4. Send the package back or bring it back to us.
5. Sit back and wait 3 days for the purchase amount to be refunded to your account.